Shipping policy

Last updated: 10/01/2025

Contact Information
McKenzie & Smiley
2794 Wilma Rudolph Blvd.
Clarksville, TN 37043
Email: sales@mckenziesmiley.com

1. Order Processing & Jewelry Specifics

  • In-stock jewelry items typically ship within 1–3 business days after payment is confirmed.

  • Jewelry items requiring customization, resizing, engraving, or special finishing may take additional time—typically up to 7 business days or more depending on complexity.

  • If there is any delay beyond these timelines, we will notify you via email with an updated shipping estimate.

  • During peak periods (holidays, special events) processing may take longer; we appreciate your patience.

2. Shipping Methods & Carriers

  • For domestic U.S. shipments, we use trusted carriers such as USPS Priority Mail, UPS, FedEx, or registered/insured mail, depending on item value and destination.

  • High-value or delicate pieces are shipped insured and with signature required to ensure safe delivery.

  • For in-store or local recipients in Clarksville or nearby, we offer local pickup or curbside pickup free of charge.

  • If an alternate shipping method (overnight, 2-day express) is desired, please contact us—we will confirm rate and feasibility.

3. Shipping Costs & Free Shipping Thresholds

  • Shipping cost is calculated based on package weight, dimensions, item value (for insurance), and destination.

  • We may offer free standard shipping on orders above a certain threshold (for example, many boutiques offer free or discounted shipping on orders over $75 or $100) 

  • Items below that threshold will incur a shipping fee (for example, a flat fee or zone-based cost).

  • Any applicable insurance, signature, or special handling costs will be included in the shipping charge or quoted to you prior to fulfillment.

4. Delivery Time Estimates

Shipping Option Estimated Transit Time* Notes
Standard / Ground 2–7 business days Typical U.S. shipping via USPS or UPS
Expedited / 2-Day 2 business days For in-stock items only
Overnight / Next-Day 1 business day If in stock and ordered by cutoff
Local Pickup N/A Customer picks up in store in Clarksville

* Transit time begins once the order leaves our facility (i.e. after processing).

5. Tracking, Insurance & Delivery Security

  • Once your order ships, we will email you a tracking number so you can monitor delivery status.

  • High-value shipments are insured through the carrier. The insurance value will be equal to or greater than the order value, unless you request otherwise.

  • A signature will be required upon delivery for valuable or insured packages.

  • We are not responsible for packages once delivered to the address you provided (so please ensure it is secure and correct).

6. Delays, Lost or Damaged Shipments

  • While we strive for timely delivery, factors beyond our control (weather, carrier holdups, customs, etc.) may delay arrival.

  • If you do not receive your package by the expected date, please contact us within 14 days of that date so we can initiate an investigation with the carrier.

  • For damaged items: keep all original packaging and contents, take clear photos of damage, and notify us within 7 days of delivery. We will assist you with a claim or replacement as appropriate.

  • If a carrier investigation confirms loss or damage, we will either resend the item or refund accordingly.

7. Shipping Restrictions & Exclusions

  • We currently ship only within the United States (all 50 states and D.C.).

  • We do not ship internationally at this time.

  • Some items (oversize, extremely heavy, hazardous materials, or special orders) may only ship via certain carriers or may incur extra fees.

  • We may refuse or cancel orders that violate carrier rules, address restrictions, or legal constraints.

  • We cannot guarantee delivery to all P.O. boxes, APO/FPO addresses, or remote locations in all cases.

8. Returns, Exchanges & Return Shipping

  • Please refer to our Return & Exchange Policy for details on jewelry returns, exchanges, or store credits.

  • In many cases, return shipping costs will be the responsibility of the customer, unless the return is due to a McKenzie & Smiley error (e.g. wrong item, defect).

  • Return items must be shipped with tracking and in original condition (no wear, unaltered, and in original packaging where applicable).

9. Policy Updates & Amendments

  • McKenzie & Smiley reserves the right to modify this Shipping Policy at any time.

  • Any changes will take effect immediately upon posting on our website.

  • Your continued use of our online store after changes indicates your acceptance of the revised policy.